1. Information we collect

Depending on your role and the features you use, we collect:

Account and profile information: Your name, phone number, email address where provided, account credentials, account role and profile information. Optional profile fields may include a photograph, date of birth or gender where those fields are available.

Service and booking information: Requested services, booking instructions, schedules, addresses, landmarks, map coordinates, booking status, reviews and information needed to arrange and complete a service.

Provider registration and verification information: Service categories, coverage areas, identity-document details and images, including CNIC front/back images and a verification photograph. Provider registration may also collect emergency-contact information and bank or mobile-wallet account details.

Payments and commission information: Payment preferences, amounts, payment status, provider earnings, commission records and uploaded payment receipts. Providing bank or wallet details does not necessarily mean that an online payment is processed through the app.

Uploaded content and support information: Profile photographs, booking photographs or videos, verification documents, receipts, support attachments and information you provide when contacting Fixy.

Device and connection information: Login-session information, notification tokens and technical information involved in connecting to our services. Firebase messaging also processes installation and messaging information for push notifications.

Our website uses session and security cookies to support functions such as signing in and protecting requests.

Please provide another person's information, such as an emergency contact, only where you have appropriate permission to do so.

2. How we use information

We use information to:

• Create and manage customer and provider accounts.
• Review provider applications and identity information.
• Find suitable providers and arrange services.
• Share relevant booking information between customers and providers.
• Manage bookings, payments, receipts, earnings and commission.
• Send service-related notifications.
• Respond to support requests, complaints and disputes.
• Maintain account security, investigate misuse and operate our services.
• Meet applicable obligations and handle legitimate claims.

3. Information shared between customers and providers

Providers invited to a booking may receive relevant service-address details, the requested service, schedule and other information needed to assess the offer.

A provider working on an accepted booking may receive the customer's name, contact information, address and location needed to perform the service.

Customers may receive the selected provider's name, profile information and contact information needed to coordinate the booking.

Provider marketplace profiles may display information such as a display name, profile photograph, services, coverage and ratings. Identity documents and financial account information are not intended as public marketplace-profile content.

Information supplied to Fixy may also be accessed by staff responsible for relevant operations, verification, support or financial administration.

4. Service providers and external services

Fixy uses external services to operate its platform. Depending on the feature, these include:

• Hosting and storage services.
• Firebase Cloud Messaging for push notifications.
• OpenStreetMap map tiles and Nominatim for mapping or address lookup.
• Google Maps where used for mapping, location services or external directions.
• Email and support communication services.

These services may receive information needed to perform the requested function. For example, mapping requests may include search terms or coordinates and connection information such as an IP address. Notification services process identifiers needed to deliver messages.

If you open an external service, such as Google Maps or WhatsApp, that service's own privacy practices also apply.

Information may also be disclosed where necessary to comply with applicable law, respond to a valid legal request, investigate fraud or protect the rights and safety of users and Fixy.

5. Permissions and choices

Features may ask for access to your location, camera, selected photographs or videos, and notifications.

Location supports service-address selection and related location features. Camera and selected-media access support uploads such as verification documents, booking images and receipts. Notifications support booking and service updates.

You can manage device permissions through your device settings. Some features may be unavailable if the permission needed for that feature is denied.

6. Data security

Fixy's app communicates with its API over HTTPS. Account functions use authentication.

No internet service can guarantee absolute security. Keep your password private and contact us if you suspect unauthorized use of your account.

Do not send passwords or unnecessary copies of identity documents by email.

7. Retention

We retain information while it is needed to operate your account, provide services and handle the purposes described in this policy.

Retention can differ by record type. Some booking, payment, commission or dispute records may need to be retained for legitimate purposes, such as resolving a transaction, preventing fraud or meeting applicable obligations.

Retention should be limited to the information and duration necessary for the relevant purpose. Where an exception affects your deletion request, we will explain what must be retained and the applicable period or retention criteria.

8. Account deletion and privacy requests

You can request deletion of your Fixy account and associated personal information by emailing fixypakistan@gmail.com with the subject “Fixy account deletion”.

Include the phone number or email address registered with Fixy so we can identify your account. Do not include your password or CNIC images.

We will need to verify that the request comes from the account owner before taking action.

Customer and provider profiles can be linked to the same Fixy account. We will clarify the scope of deletion where both roles are connected.

Verified deletion requests will be handled by deleting or irreversibly anonymizing associated personal information, subject to any limited and justified retention described above. We will explain any necessary further steps and the expected processing time.

You can also contact the same email address to request correction of your information or ask questions about its use.

9. Changes to this policy

We may update this policy when our services or data practices change. The latest version will be published on this page with an updated date. Where appropriate, we will provide additional notice of significant changes.

10. Contact

Fixy

Email: fixypakistan@gmail.com